ANDES LANE
ESEN

Terms and conditions

The rules of the service, clear from the start. By sending us a booking request you accept these terms.

Last updated:

1. Who we are

We are Andes Lane, with registered address at APV Praderas del Inca, San Sebastián, Cusco, Perú. You can write to hello@andeslane.com or message us on WhatsApp at +51 925 388 858.

2. The service

We provide private tourist transport in and around Cusco: transfers (airport, hotels, train stations) and private tours. The vehicle is for your group only.

We work with our own vehicles and those of partner companies. All meet the same standard: valid SOAT insurance, up-to-date technical inspection and a vetted driver.

3. Request and confirmation

  • No payments are made on this site. The form sends your request via WhatsApp or email.
  • Your booking is confirmed once we reply with the final price and payment method.
  • We recommend booking at least 48 hours in advance. For shorter notice, we check availability.
  • The day before the service, we send you the driver's name and photo and the vehicle's plate.

4. Prices

  • Prices are in US dollars (US$), per vehicle, not per person.
  • Transfers starting between 8:00 pm and 5:00 am carry a 50% night surcharge on the vehicle price. Tours run at their usual times and have no surcharge.
  • The price shown on the website is an estimate. The final price is the one we confirm before the trip.

5. Payment

We confirm the payment method when you book. We never ask for card or bank details through this site.

6. Changes and cancellations

  • You can change or cancel your booking at no cost up to 24 hours before the service.
  • Cancellations within 24 hours of the service carry a 10% fee on the service price.

7. Flights and waiting

For airport pickups we track your flight with the number you share. If it is delayed, we wait at no extra cost.

8. What we ask of you

  • Give us correct and complete details: pickup place and time, flight number and number of passengers.
  • Let us know as soon as possible if anything changes.

9. Complaints

If something didn't go as expected, write to us. You can also file a claim or complaint in our online Complaints Book; we will reply within 15 business days at most. Filing a complaint does not prevent you from going to INDECOPI or other channels.

10. Governing law

These terms are governed by the laws of Peru, including the Consumer Protection and Defence Code (Law No. 29571).