ANDES LANE
ESEN

Privacy policy

How we handle the data you share when you request a quote, book or file a complaint, under Peruvian Law No. 29733 on Personal Data Protection and its regulations.

Last updated:

1. Who is responsible

The controller of your data is Andes Lane, with registered address at APV Praderas del Inca, San Sebastián, Cusco, Perú.

For any question about your data, write to hello@andeslane.com.

2. What data we collect

Only the data you give us:

  • When you request a quote or book: full name, nationality, contact number, email and trip details (origin, destination, date, time, flight number, number of passengers, extras and comments).
  • When you file a claim or complaint: also your ID type and number, your address and, if you are a minor, the name of your parent or guardian.

3. How sending works

This site does not store your data on any server. The form builds a message in your browser and sends it only when you choose to, via WhatsApp or email.

From then on, we handle your data within our WhatsApp and email conversations.

4. What we use your data for

  • Replying to your quote request and managing your booking.
  • Coordinating the service: assigning the vehicle and driver, arranging the pickup and tracking your flight.
  • Sending you the driver and vehicle details before the trip.
  • Handling claims, complaints and enquiries, as required by the Peruvian Consumer Protection Code.

We do not sell your data or use it to send you advertising.

5. Legal basis

We process your data with your consent, which you give by sending us your request, and because it is needed to provide the service you ask for. Complaint data is also processed to meet a legal obligation.

6. Who we share it with

  • The driver and, where applicable, the partner company providing the vehicle: only what is needed for the pickup (name, contact number, place, date, time and flight number).
  • The services we use to communicate with you: WhatsApp (Meta Platforms) and our email provider. These services may store information on servers outside Peru.
  • Cloudflare, which hosts this site and provides us with visit statistics (see section 10).
  • Authorities such as INDECOPI, when required by law.

7. How long we keep it

We keep booking data for as long as needed to provide the service and handle any later enquiry or complaint. Complaint forms are kept for at least two (2) years, as required by the Complaints Book Regulations.

8. Your rights

You can exercise your rights of access, rectification, cancellation and objection (ARCO rights) at any time, and withdraw your consent. Write to hello@andeslane.com with your name, the right you wish to exercise and a copy of your ID. We will reply within the time limits set by law.

If you feel we have not handled your request, you can file a claim with Peru's National Personal Data Protection Authority (Ministry of Justice and Human Rights).

9. Security

We use the data only for the purposes described and limit access to the people who need it to provide the service.

10. Cookies and visit statistics

This site does not use cookies. To know how many people visit us and which pages they read, we use Cloudflare Web Analytics, which also uses no cookies and builds no profile of you: it records, in aggregate, the page visited, the site you came from, your browser and device type, and your country. We do not use it to identify you or for advertising.

Fonts are served from our own site. If we add other services, we will update this policy.

11. Minors

Bookings must be made by adults. If a minor files a complaint, we ask for the name of their parent or guardian.

12. Changes to this policy

We may update this policy. The date of the last update is shown at the top of the page.